1. Overview

ABT SUPPLIES (SA) PTY LTD (ABN 50 665 560 887) (“ABT Supplies”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This policy outlines how we collect, use, store, and disclose your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Our main business location is:
33 Playford Crescent, Salisbury SA 5108
Phone: (08) 8391 5092
Email: sales@abtsupplies.com.au

2. Information We Collect

We may collect the following types of personal information:

• Name and contact details (email, phone number, address)
  
  
• Company or business name
  
  
• Purchase, order, and delivery information
  
  
• Payment details (processed securely via third-party providers)
  
  
• Information you submit through online forms, email, or phone
  
  
• Technical data, such as IP address, browser type, and website activity (via cookies, Google Analytics, and Google Tag Manager)
  
  

We generally do not collect sensitive information unless it is necessary for a specific purpose and you have consented.

3. How We Collect Your Information

We collect personal information directly from you when you:

• Submit a form on our website
  
  
• Request a quote or make a purchase
  
  
• Contact us by phone, email, or in person
  
  
• Subscribe to our mailing list or marketing campaigns
  
  
• Interact with our website, ads, or analytics tools
  
  

We may also receive information from trusted third-party service providers such as our CRM, marketing consultants, payment gateways, and delivery partners.

4. Purpose of Collection

We collect and use your information to:

• Respond to enquiries and provide customer service
  
  
• Process and deliver orders
  
  
• Manage accounts, payments, and logistics
  
  
• Send updates, promotions, or newsletters (you may opt out at any time)
  
  
• Improve website functionality, content, and user experience
  
  
• Conduct marketing, analytics, and advertising campaigns (including via Google and social media platforms)
  
  

5. Use and Disclosure of Information

We may share your personal information with:

• Mochara Marketing, our external marketing consultants
  
  
• Third-party service providers who support our website, CRM, hosting, email, analytics, or advertising
  
  
• Freight, courier, and logistics partners for delivery purposes
  
  
• IT and cloud service providers that securely host our data
  
  
• Government or regulatory authorities where required by law
  
  

We will never sell your personal information to any third party.

6. Overseas Disclosure

Some third-party service providers (e.g. Google, Meta, email or CRM platforms) may store or process information outside Australia. These providers are subject to privacy laws consistent with the APPs, and we take reasonable steps to ensure your information is handled securely.

7. Website Analytics and Cookies

Our website uses cookies, Google Analytics, and Google Tag Manager to collect aggregated data about visitor activity. Cookies help us analyse traffic, improve performance, and personalise content or ads.
You can disable cookies through your browser settings, though some parts of the website may not function properly.

8. Direct Marketing and Communication

We may use your personal information to send marketing updates, product information, or promotions.
You can unsubscribe from marketing emails at any time by clicking “unsubscribe” in our communications or contacting us directly.

If you submit a website form, you may be asked to tick a box confirming that you have read and agree to this Privacy Policy before submitting your information.

9. Storage and Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.
Data is stored on secure servers with restricted access, encryption, and password protection.

10. Access and Correction

You may request access to, or correction of, your personal information by contacting us at:
Email: sales@abtsupplies.com.au
We will respond within a reasonable timeframe in accordance with the Privacy Act.

11. Complaints

If you believe your privacy has been breached, contact us in writing at the above email.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect business or legal changes. The latest version will always be available on our website.